§  76.951   Standard complaint form; other filing requirements.

   (a) Any complaint regarding a cable operator's rate for cable
   programming service or associated equipment must be filed using
   standard complaint form, FCC 329.

   (b) The following information must be provided on the standard
   complaint form:

   (1) The name, mailing address and phone number of the franchising
   authority that is filing the complaint;

   (2) The name, mailing address, and FCC community unit identifier of the
   relevant cable operator;

   (3) A description of the cable programming service or associated
   equipment involved and, if applicable, how the service or associated
   equipment has changed;

   (4) The current rate for the cable programming service or associated
   equipment at issue and, if the complainant is challenging the
   reasonableness of a rate increase, the most recent rate for the service
   or associated equipment immediately prior to the rate increase;

   (5) If the complainant is filing a corrected complaint, an indication
   of the date the complainant filed the prior complaint and the date the
   complainant received notification from the Commission that the prior
   complaint was defective;

   (6) A certification that a copy of the complaint, including all
   attachments, is being served contemporaneously via certified mail on
   the cable operator;

   (7) An indication that the complainant franchising authority received
   more than one subscriber complaint within 90 days of the operator's
   imposition of the rate in question; and

   (8) A certification that, to the best of the complainant's knowledge,
   the information provided on the form is true and correct.

   [ 61 FR 18979 , Apr. 30, 1996]