§ 14.34   Informal complaints; form, filing, content, and consumer assistance.

   (a) An informal complaint alleging a violation of section 255, 716 or 718 of
   the Act or parts 6, 7, or 14 of this chapter may be transmitted to the
   Enforcement Bureau by any reasonable means, including the Commission's
   online informal complaint filing system, U.S. Mail, overnight delivery, or
   email. Any Requests filed using a method other than the Commission's online
   system should include a cover letter that references section 255, 716, or
   718  or  the  rules of parts 6, 7, or 14 of this chapter and should be
   addressed to the Enforcement Bureau.

   (b) An informal complaint shall include:

   (1)  The  name,  address,  email  address, and telephone number of the
   complainant;

   (2) The name, address, and telephone number of the manufacturer or service
   provider defendant against whom the complaint is made;

   (3) The date or dates on which the complainant or person(s) on whose behalf
   the  complaint  is  being filed either purchased, acquired, or used or
   attempted to purchase, acquire, or use the equipment or service about which
   the complaint is being made;

   (4) A complete statement of fact explaining why the complainant contends
   that the defendant manufacturer or provider is in violation of section 255,
   716 or 718 of the Act or the Commission's rules, including details regarding
   the service or equipment and the relief requested, and all documentation
   that supports the complainant's contention;

   (5) A certification that the complainant submitted to the Commission a
   Request for Dispute Assistance, pursuant to § 14.32, no less than 30 days
   before the complaint is filed;

   (6)  The  complainant's  preferred format or method of response to the
   complaint  by  the  Commission  and defendant (e.g., letter, facsimile
   transmissions, telephone (voice/TRS/TTY), email, audio-cassette recording,
   Braille, or some other method that will best accommodate the complainant's
   disability, if any); and

   (7) Any other information that is required by the Commission's accessibility
   complaint form.

   (c) Any party with a question about information that should be included in
   an Informal Complaint should email the Commission's Disability Rights Office
   at dro@fcc.gov or call (202) 418-2517 (voice), (202) 418-2922 (TTY).

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