§ 14.37   Review and disposition of informal complaints.

   (a)  The  Commission  will investigate the allegations in any informal
   complaint  filed  that satisfies the requirements of § 14.34(b) of this
   subpart, and, within 180 days after the date on which such complaint was
   filed with the Commission, issue an order finding whether the manufacturer
   or service provider that is the subject of the complaint violated section
   255, 716, or 718 of the Act, or the Commission's implementing rules, and
   provide a basis therefore, unless such complaint is resolved before that
   time.

   (b) If the Commission determines in an order issued pursuant to paragraph
   (a) of this section that the manufacturer or service provider violated
   section 255, 716, or 718 of the Act, or the Commission's implementing rules,
   the Commission may, in such order, or in a subsequent order:

   (1) Direct the manufacturer or service provider to bring the service, or in
   the case of a manufacturer, the next generation of the equipment or device,
   into compliance with the requirements of section 255, 716, or 718 of the
   Act, and the Commission's rules, within a reasonable period of time; and

   (2) Take such other enforcement action as the Commission is authorized and
   as it deems appropriate.

   (c) Any manufacturer or service provider that is the subject of an order
   issued pursuant to paragraph (b)(1) of this section shall have a reasonable
   opportunity,  as  established  by  the  Commission,  to comment on the
   Commission's proposed remedial action before the Commission issues a final
   order with respect to that action.

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