§ 25.284   Emergency Call Center Service.

   (a) Providers of Mobile-Satellite Service to end-user customers (part 25,
   subparts A-D) must provide Emergency Call Center service to the extent that
   they offer real-time, two way switched voice service that is interconnected
   with  the  public switched network and utilize an in-network switching
   facility which enables the provider to reuse frequencies and/or accomplish
   seamless hand-offs of subscriber calls. Emergency Call Center personnel must
   determine the emergency caller's phone number and location and then transfer
   or otherwise redirect the call to an appropriate public safety answering
   point. Providers of Mobile-Satellite Services that utilize earth terminals
   that  are not capable of use while in motion are exempt from providing
   Emergency Call Center service for such terminals.

   (b) Beginning February 11, 2005, each Mobile-Satellite Service carrier that
   is subject to the provisions of paragraph (a) of this section must maintain
   records of all 911 calls received at its emergency call center. Beginning
   October 15, 2005, and on each following October 15, Mobile-Satellite Service
   carriers providing service in the 1.6/2.4 GHz and 2 GHz bands must submit a
   report to the Commission regarding their call center data, current as of
   September 30 of that year. Beginning June 30, 2006, and on each following
   June 30, Mobile-Satellite Service carriers providing service in bands other
   than 1.6/2.4 GHz and 2 GHz must submit a report to the Commission regarding
   their call center data, current as of May 31 of that year. These reports
   must include, at a minimum, the following:

   (1)  The name and address of the carrier, the address of the carrier's
   emergency call center, and emergency call center contact information;

   (2) The aggregate number of calls received by the call center each month
   during the relevant reporting period;

   (3) An indication of how many calls received by the call center each month
   during the relevant reporting period required forwarding to a public safety
   answering point and how many did not require forwarding to a public safety
   answering point.

   [ 69 FR 6582 , Feb. 11, 2004, as amended at  69 FR 54042 , Sept. 7, 2004;  78 FR 8431 , Feb. 6, 2013]

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