§ 54.422   Annual reporting for eligible telecommunications carriers that
receive low-income support.

   (a)  In  order  to  receive  support  under  this subpart, an eligible
   telecommunications carrier must annually report:

   (1) The company name, names of the company's holding company, operating
   companies and affiliates, and any branding (a “dba,” or “doing-business-as
   company”  or  brand designation) as well as relevant universal service
   identifiers for each such entity by Study Area Code. For purposes of this
   paragraph, “affiliates” has the meaning set forth in section 3(2) of the
   Communications Act of 1934, as amended; and

   (2) Information describing the terms and conditions of any voice telephony
   service plans offered to Lifeline subscribers, including details on the
   number of minutes provided as part of the plan, additional charges, if any,
   for toll calls, and rates for each such plan. To the extent the eligible
   telecommunications carrier offers plans to Lifeline subscribers that are
   generally  available to the public, it may provide summary information
   regarding such plans, such as a link to a public Web site outlining the
   terms and conditions of such plans.

   (b) In order to receive support under this subpart, a common carrier that is
   designated as an eligible telecommunications carrier under section 214(e)(6)
   of the Act and does not receive support under subpart D of this part must
   annually provide:

   (1) Detailed information on any outage in the prior calendar year, as that
   term is defined in 47 CFR 4.5, of at least 30 minutes in duration for each
   service area in which the eligible telecommunications carrier is designated
   for any facilities it owns, operates, leases, or otherwise utilizes that
   potentially affect

   (i) At least ten percent of the end users served in a designated service
   area; or

   (ii) A 911 special facility, as defined in 47 CFR 4.5(e).

   (iii) Specifically, the eligible telecommunications carrier's annual report
   must include information detailing:

   (A) The date and time of onset of the outage;

   (B) A brief description of the outage and its resolution;

   (C) The particular services affected;

   (D) The geographic areas affected by the outage;

   (E) Steps taken to prevent a similar situation in the future; and

   (F) The number of customers affected.

   (2) The number of complaints per 1,000 connections (fixed or mobile) in the
   prior calendar year;

   (3) Certification of compliance with applicable service quality standards
   and consumer protection rules;

   (4)  Certification  that  the carrier is able to function in emergency
   situations as set forth in § 54.202(a)(2).

   (c) All reports required by this section must be filed with the Office of
   the Secretary of the Commission, and with the Administrator. Such reports
   must also be filed with the relevant state commissions and the relevant
   authority in a U.S. territory or Tribal governments, as appropriate.

   [ 77 FR 38534 , June 28, 2012]

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Subpart F—Universal Service Support for Schools and Libraries

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