§ 64.615   TRS User Registration Database and administrator.

   (a) TRS User Registration Database. (1) VRS providers shall validate the
   eligibility of the party on the video side of each call by querying the TRS
   User Registration Database on a per-call basis. Emergency 911 calls are
   excepted from this requirement.

   (i) Validation shall occur during the call setup process, prior to the
   placement of the call.

   (ii) If the eligibility of at least one party to the call is not validated
   using the TRS User Registration Database, the call shall not be completed,
   and the VRS provider shall either terminate the call or, if appropriate,
   offer to register the user if they are able to demonstrate eligibility.

   (iii) Calls that VRS providers are prohibited from completing because the
   user's eligibility cannot be validated shall not be included in speed of
   answer calculations and shall not be eligible for compensation from the TRS
   Fund.

   (2) The administrator of the TRS User Registration Database shall assign a
   unique identifier to each user in the TRS User Registration Database.

   (3)  Data  integrity.  (i)  Each  VRS  provider shall request that the
   administrator of the TRS User Registration Database remove from the TRS User
   Registration Database user information for any registered user:

   (A)  Who informs its default provider that it no longer wants use of a
   ten-digit number for TRS services; or;

   (B) For whom the provider obtains information that the user is not eligible
   to use the service.

   (ii) The administrator of the TRS User Registration Database shall remove
   the data of:

   (A) Any user that has neither placed nor received a VRS or point to point
   call in a one year period; and

   (B)  Any user for which a VRS provider makes a request under paragraph
   (a)(3)(i) of this section.

   (4) VRS providers may query the TRS User Registration Database only for the
   purposes provided in this subpart, and to determine whether information with
   respect to its registered users already in the database is correct and
   complete.

   (5) User verification. (i) The TRS User Registration Database shall have the
   capability of performing an identification verification check when a VRS
   provider or other party submits a query to the database about an existing or
   potential user.

   (ii) VRS providers shall not register individuals that do not pass the
   identification  verification  check  conducted  through  the  TRS User
   Registration Database.

   (iii)  VRS  providers  shall not seek compensation for calls placed by
   individuals that do not pass the identification verification check conducted
   through the TRS User Registration Database.

   (b) Administration—(1) Terms of administration. The administrator of the TRS
   User  Registration Database shall administer the TRS User Registration
   Database pursuant to the terms of its contract.

   (2) Compensation. The TRS Fund, as defined by § 64.604(a)(5)(iii) of this
   subpart,  may  be used to compensate the administrator of the TRS User
   Registration Database for the reasonable costs of administration pursuant to
   the terms of its contract.

   [ 78 FR 40609 , July 5, 2013]

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