§ 64.632   Letter of authorization form and content.

   (a) An iTRS provider may use a written or electronically signed letter of
   authorization to obtain authorization of an iTRS user's request to change
   his or her default provider. A letter of authorization that does not conform
   with this section is invalid for purposes of this subpart.

   (b) The letter of authorization shall be a separate document or located on a
   separate screen or Web page. The letter of authorization shall contain the
   following title “Letter of Authorization to Change my Default Provider” at
   the  top of the page, screen, or Web page, as applicable, in clear and
   legible type.

   (c) The letter of authorization shall contain only the authorizing language
   described  in paragraph (d) of this section and be strictly limited to
   authorizing the new default provider to implement a default provider change
   order. The letter of authorization shall be signed and dated by the iTRS
   user requesting the default provider change.

   (d) At a minimum, the letter of authorization must be printed with a type of
   sufficient size and readable type to be clearly legible and must contain
   clear and unambiguous language that confirms:

   (1) The iTRS user's registered name and address and each telephone number to
   be covered by the default provider change order;

   (2) The decision to change the default provider from the original default
   provider to the new default provider;

   (3)  That the iTRS user designates [insert the name of the new default
   provider] to act as the iTRS user's agent and authorizing the new default
   provider to implement the default provider change; and

   (4)  That the iTRS user understands that only one iTRS provider may be
   designated as the TRS user's default provider for any one telephone number.

   (e) If any portion of a letter of authorization is translated into another
   language then all portions of the letter of authorization must be translated
   into that language. Every letter of authorization must be translated into
   the same language as any promotional materials, descriptions or instructions
   provided with the letter of authorization.

   (f)  Letters  of authorization submitted with an electronically signed
   authorization must include the consumer disclosures required by Section
   101(c) of the Electronic Signatures in Global and National Commerce Act.

   [ 78 FR 40609 , July 5, 2013]

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