§ 68.108   Incidence of harm.

   Should terminal equipment, inside wiring, plugs and jacks, or protective
   circuitry cause harm to the public switched telephone network, or should the
   provider of wireline telecommunications reasonably determine that such harm
   is  imminent, the provider of wireline telecommunications shall, where
   practicable, notify the customer that temporary discontinuance of service
   may be required; however, wherever prior notice is not practicable, the
   provider of wireline telecommunications may temporarily discontinue service
   forthwith, if such action is reasonable under the circumstances. In case of
   such temporary discontinuance, the provider of wireline telecommunications
   shall:

   (a) Promptly notify the customer of such temporary discontinuance;

   (b) Afford the customer the opportunity to correct the situation which gave
   rise to the temporary discontinuance; and

   (c) Inform the customer of his right to bring a complaint to the Commission
   pursuant to the procedures set forth in subpart E of this part.

   [ 55 FR 28630 , July 12, 1990, as amended at  66 FR 7583 , Jan. 24, 2001]

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