§ 76.1713   Complaint resolution.

   Cable system operators shall establish a process for resolving complaints
   from subscribers about the quality of the television signal delivered.
   Aggregate data based upon these complaints shall be made available for
   inspection by the Commission and franchising authorities, upon request.
   These records shall be maintained for at least a one-year period.

   Note 1 to § 76.1713: Prior to being referred to the Commission, complaints
   from subscribers about the quality of the television signal delivered must
   be  referred  to  the local franchising authority and the cable system
   operator.

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