§  3.52   Complaint/inquiry resolution procedures.

   (a) Accounting authorities must maintain procedures for resolving
   complaints and/or inquiries from its contractual customers (vessels for
   which it performs settlements), the FCC, the ITU, and foreign
   administrations or their agents. These procedures must be available to
   the Commission upon request.

   (b) If a foreign administration requests assistance in collection of
   accounts from ships licensed by the FCC, the appropriate accounting
   authority will provide all information requested by the Commission in a
   timely manner to enable the Commission to determine the cause of the
   complaint and to resolve the issue. If accounts are in dispute, the
   Commission will determine the amount due the foreign administration,
   accounting authority or ROA, and may direct the accounting authority to
   pay the accounts to the foreign administration. If the accounting
   authority does not pay the disputed accounts within a reasonable
   timeframe, the Commission may take action to levy a forfeiture, cancel
   the AAIC privilege and/or to revoke any operating authority or licenses
   held by that accounting authority. (See also §  3.72).

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