FCC 64.710 Revised as of December 4, 2012
Goto Year:2011 |
§ 64.710 Operator services for prison inmate phones.
(a) Each provider of inmate operator services shall:
(1) Identify itself and disclose, audibly and distinctly to the
consumer, at no charge and before connecting any interstate, non-access
code operator service call, how to obtain the total cost of the call,
including any surcharge or premises-imposed-fee. The oral disclosure
required in this paragraph shall instruct consumers that they may
obtain applicable rate and surcharge quotations either, at the option
of the provider of inmate operator services, by dialing no more than
two digits or by remaining on the line. The phrase “total cost of the
call,” as used in this paragraph, means both the variable
(duration-based) charges for the call and the total per-call charges,
exclusive of taxes, that the carrier, or its billing agent, may collect
from the consumer for the call. Such phrase shall include any per-call
surcharge imposed by the correctional institution, unless it is subject
to regulation itself as a common carrier for imposing such surcharges,
if the contract between the carrier and the correctional institution
prohibits both resale and the use of pre-paid calling card
(2) Permit the consumer to terminate the telephone call at no charge
before the call is connected; and
(3) Disclose immediately to the consumer, upon request and at no charge
to the consumer—
(i) The methods by which its rates or charges for the call will be
(ii) The methods by which complaints concerning such rates, charges or
collection practices will be resolved.
(b) As used in this subpart:
(1) Consumer means the party to be billed for any interstate call from
an inmate telephone;
(2) Inmate telephone means a telephone instrument set aside by
authorities of a prison or other correctional institution for use by
(3) Inmate operator services means any interstate telecommunications
service initiated from an inmate telephone that includes, as a
component, any automatic or live assistance to a consumer to arrange
for billing or completion, or both, of an interstate telephone call
through a method other than:
(i) Automatic completion with billing to the telephone from which the
call originated; or
(ii) Completion through an access code used by the consumer, with
billing to an account previously established with the carrier by the
(4) Provider of inmate operator services means any common carrier that
provides outbound interstate operator services from inmate telephones.
[ 63 FR 11617 , Mar. 10, 1998, as amended at 67 FR 2820 , Jan. 22, 2002]
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Subpart H—Extension of Unsecured Credit for Interstate and Foreign
Communications Services to Candidates for Federal Office
Authority: Secs. 4, 201, 202, 203, 218, 219, 48 Stat. 1066, 1070, 1077;
47 U.S.C. 154, 201, 202, 203, 218, 219; sec. 401, 86 Stat. 19; 2 U.S.C.
Source: 37 FR 9393 , May 10, 1972, unless otherwise noted.
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