§  68.419   Answers to informal complaints.

   Any responsible party to whom the Commission or the Consumer
   Information Bureau under this subpart directs an informal complaint
   shall file an answer within the time specified by the Commission or the
   Consumer Information Bureau. The answer shall:

   (a) Be prepared or formatted in the manner requested by the complainant
   pursuant to §  68.417, unless otherwise permitted by the Commission or
   the Consumer Information Bureau for good cause shown;

   (b) Describe any actions that the defendant has taken or proposes to
   take to satisfy the complaint;

   (c) Advise the complainant and the Commission or the Consumer
   Information Bureau of the nature of the defense(s) claimed by the
   defendant;

   (d) Respond specifically to all material allegations of the complaint;
   and

   (e) Provide any other information or materials specified by the
   Commission or the Consumer Information Bureau as relevant to its
   consideration of the complaint.

   [ 66 FR 7587 , Jan. 24, 2001]

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